At ELYSIUM HOME, we believe every piece you choose should feel just right in your space. However, we understand that sometimes things change — which is why we offer a 14-day money-back guarantee on all purchases.
Our dedicated team is here to assist with any questions prior to purchase, ensuring you have complete confidence in your selection.
If you change your mind after receiving your order, ELYSIUM HOME will gladly provide a full refund of the purchase amount, less any delivery costs, transaction fees, and a modest 5% restocking fee to cover handling and administration.
If your order has not yet left our warehouse, we are happy to issue a full refund minus any transaction fees only.
To ensure a smooth and efficient return process, please note the following conditions:
Notification: Please contact us at mail@elysiumhome.com.au within 14 days of receiving your item, quoting your invoice number.
Condition: Items must be unused, undamaged, and in original condition.
Packaging: The item must be securely repacked in its original, undamaged packaging to ensure safe transit.
Return Shipping: Returns must be arranged through a reputable courier service at the customer’s expense to our Lane Cove warehouse.
Inspection: Upon arrival, all items are carefully inspected by our warehouse team to confirm they are received in resalable condition.
Once your return has been approved, your refund will be processed promptly.
At ELYSIUM HOME, we take pride in providing exceptional products and service — and our change of mind policy is designed to reflect that same level of care and consideration.
At ELYSIUM HOME, every mirror is carefully inspected and professionally packaged to ensure it arrives in perfect condition. However, in the rare event that your item is damaged during transit, we’re here to help.
We strongly recommend that all customers inspect their item carefully upon delivery and before signing the transport document.
If your item appears to be damaged on arrival or during transit, please:
Inform the delivery driver immediately, and
Notify ELYSIUM HOME within 48 hours of receiving the item by emailing mail@elysiumhome.com.au
When contacting us, please include:
Clear photos of the damage to both the item and packaging, and
A brief description of the issue.
Once your details are received, our team will assess the damage and advise on the next steps to return the item to our warehouse. We will then arrange a replacement as quickly as possible, depending on stock availability.
To ensure safe return transit, all items must be securely packed in their original packaging.
Please note, a 20% restocking fee may apply if goods are returned without original packaging or not in original condition.
ELYSIUM HOME cannot offer a refund or replacement for products that, in our reasonable opinion, have been damaged due to incorrect handling, storage, or installation after delivery.
