Straight answers to the questions people ask before they buy a Deknudt mirror from Elysium Home. If your question is not here, call 02 9879 6670 or email [email protected].
Delivery
How much is delivery?
Delivery is a flat $89 anywhere in Australia and includes transit insurance. Orders under $500 are $59. Pick up from our Lane Cove warehouse in Sydney is free.
How long does delivery take?
In stock mirrors leave our Lane Cove warehouse within 7 business days. Transit time depends on where you are. Sydney is usually a few days, other capital cities about a week, and regional addresses a little longer.
What if the mirror is on pre-order?
Pre-order mirrors are made for you in Belgium and take approximately 12 weeks to arrive. You can still buy today and we will confirm the expected date. If you need it sooner, air freight is available for an additional fee, so contact us for a quote.
Is the mirror insured in transit?
Yes. Every delivery is fully insured from our warehouse to your door. Please inspect the mirror when it arrives and before you sign for it.
Do you install mirrors?
Yes. Our installation service is $99 per mirror anywhere in Sydney Metro. We hang and level the mirror where you want it and take away all the packaging. To add it, tick Add installation service in your cart before you check out. Outside Sydney we can recommend trusted local installers on request.
Returns
Can I return a mirror if I change my mind?
Yes. You have 14 days from the day you receive your mirror to let us know. We refund the purchase price less the delivery cost, payment transaction fees and a 5% restocking fee. If your order has not yet left our warehouse, we refund in full less transaction fees only.
What condition does a returned mirror need to be in?
Unused, undamaged and in its original condition, securely repacked in the original undamaged packaging. Our warehouse team inspects every return before the refund is processed.
Who pays for return shipping?
Return shipping to our Lane Cove warehouse is at your expense. Please use a reputable courier and pack the mirror carefully, as damage in return transit is not covered.
What if the mirror arrives damaged?
Tell the delivery driver straight away and email us within 48 hours at [email protected] with clear photos of the damage to the mirror and the packaging. We will assess it and arrange a replacement as quickly as stock allows. Transit insurance covers this, so there is no cost to you.
How do I start a return?
Email [email protected] within 14 days of delivery and quote your invoice number. We will confirm the next steps and the return address.
Warranty
What warranty comes with a Deknudt mirror?
Every Deknudt mirror sold by Elysium Home carries a 7-year manufacturer warranty. Deknudt has been making mirrors in Belgium since 1946 and uses copper-free glass, which is why it can stand behind the product for that long.
What does the 7-year warranty cover?
Manufacturing faults in the mirror glass, the silvering and the frame or finish. If a fault appears in normal use within 7 years of purchase, it is covered.
What is not covered?
Damage that happens after delivery. That includes damage from incorrect handling, storage, cleaning or installation, and normal wear from use. Damage found on arrival is handled under transit insurance rather than the warranty, so report it within 48 hours.
How do I make a warranty claim?
Email [email protected] with your invoice number, a description of the fault and clear photos. We deal with Deknudt on your behalf, so you do not need to contact the factory. We will assess the claim and arrange a repair or replacement.
Does the warranty cover mirrors bought through a designer or trade account?
Yes. The 7-year warranty applies to every Deknudt mirror supplied by Elysium Home, however it was purchased.